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The importance of the telephone
in selling is now well documented. This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect
- especially when it comes to selling products and services on the telephone. However, very few people working in the fast growing field of Telesales understand what
they should be practising. The fact is that there's a unique set of techniques and methods that work best on the telephone. The Telephone Sales Skills workshop that will train
your people completely on these techniques and methods.
Participants will learn
How to use the Telephone as a Sales Tool
What are Buying Motives and Product
Benefits and Their Critical Connection
How to Establish A Call Strategy
Prospecting Strategies
How to Qualify Your Customers
Talk to the Decision Maker
Qualify the Call
The Six Ingredients of a Successful Sales Call
Call Objectives and Their Importance
How to Control The Call
How to Handle Difficult Customers
How to Develop Telephone Sales Programme
The Benefit of Reporting
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